For over fourteen years, Resource Technology Management has handled all of our third-party hotel phone and technology needs.  When we need help or have an emergency, the RTM team goes out of their way to respond immediately.  RTM Keeps us up to date with the latest products and franchisor requirements, always tries to save us money, and best of all, they do everything possible to help us delight our guests with top-notch Internet, phone service and computer systems.  We consider RTM a vital part of our team for all of our hotel new build’s, renovations, and on-going operations.

RTM has provided McKibbon Hotel Management support that has given us phone networks that operate at low costs and internet networks that deliver guest satisfaction well above the brand averages. Every step of the way, their team is focused on making the recommendations that balance the needs of our guests and the needs of our owners. We would be hard-pressed to find a better partner for our network support.

Whether is has been finding ways to cut cost, increase revenue, or improve hotel guest experience, RTM has consistently contributed to the profitability of MMI for approx 22 years. The many times I had to call on on RTM during holidays & after-hours for emergency assistance, they always responded with quick & resolute action. Without a doubt, I can say that RTM and their team members put “serving the customer” at the top of their core values. By providing MMI with technological expertise for new hotel developments and existing hotel upgrades, RTM has proven to be a valuable asset to our company. Our business relationship with RTM has been one of MMI’s longest and is still ongoing.