Donald R. Shouldice

Donald R. Shouldice COO & Partner Don has spent the last 30+ years in the hospitality business with Howard Johnson Company, Prime Motor Inns, and Servico Hotels and Resortsperforming tasks as varied as Food and Beverage Manager, General Manager and VP Operations. His responsibilities included purchasing all operating supplies and equipment, in addition to total construction […]

Steven T. Powell

Steven T. Powell President, Principal & Partner Steve is responsible for the Resource Technology’s long-term growth, Client retention and strategic marketing focus. A founding Principal/Partner, his experience prior to the company forming in 1993 included 14 years of client services as a Major Account Manager for a nationwide telecom provider where his interests grew in communications management. […]

R. Terry Mueller

R. Terry Mueller Chairman,CEO, Principal & Partner As a forty-two year telecommunication veteran, Terry has extensive skills in all areas of hotel telecommunications including cost control strategies, purchasing, installation, and ever-changing technology. Prior to founding Resource Technology Management, he held various positions with major telecommunication Value Added Resellers. Having a talented and dedicated team focused […]


3 things to know about hotel cabling Hotels continue to upgrade their technology to meet brand standards, operational reporting or to enhance staff productivity.  Cabling standards change over time to enhance speed, reduce cross talk and improve overall performance.  The quality of the cabling also plays a critical role for systems to operate at peak […]

Office Phone Telecommunications

What Should I be Paying for Monthly Telecom?

What Should I be Paying for Monthly Telecom? Over 20 years of hotel-specific telecom experience has determined that these are typical prices a hotelier should be paying at a property based on the number of rooms. If your property exceeds these amounts, contact RTM Inc. for a complimentary estimate of savings. Average Monthly Telephone Charges […]

Cost Savings

Tips to Lower Telecom Costs

Tips to Lower Telecom Costs The pace of telecom and technology change continues to accelerate as demonstrated by recent announcements by AT&T and Sprint to no longer offer traditional land lines.  In hindsight, it is easy to see how the I-Phone, I-Pad, and the Internet have affected almost every industry, including hospitality. The changing technology […]

Operating expense management made easy

 Operating Expense Management Made Easy

 Operating Expense Management Made Easy Competition and Technology are critical factors in managing assets and expense control.  However to obtain the maximum results, it takes time, expertise, and a process to Find It, Fix It and Document It.  The process is like gold mining in Alaska; you have to know where to look and the […]